Privacy Policy | Three Bees Psychology

1. About This Policy

Three Bees Psychology ("we", "us", "our") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant health records legislation in Victoria.

Practice details:
Three Bees Psychology
ABN: [ABN PLACEHOLDER]
Address: [STREET ADDRESS], Mornington VIC 3931
Email: enquiries@threebeespsychology.com.au

2. What Information We Collect

We may collect the following types of information:

Personal information

Name, date of birth, contact details (phone, email, address)
Emergency contact details
Medicare and health fund details
Referral information from your GP or other health professional

Sensitive and health information

Medical history, diagnoses, and treatment records
Psychological assessment results and reports
Notes from clinical consultations and sessions
Information provided by family members or other informants as part of assessment
Information from schools, employers, or other third parties where relevant and consented to

Website and enquiry information

Information submitted via our online contact form
Email correspondence
General website usage data (via analytics tools, if used)

3. How We Collect Your Information

We collect information:

Directly from you when you make an enquiry, complete intake paperwork, or attend an appointment
From referring health professionals (GPs, paediatricians, psychiatrists, legal practitioners)
From third parties involved in your assessment (with your consent) — such as teachers, family members, or employers
From other health providers where a transfer of care is involved

We will always tell you why we are collecting information and how it will be used.

4. How We Use Your Information

Your information is used to:

Provide psychological assessment, consultation, and related services
Communicate with you about appointments and your care
Prepare reports and communicate with referring professionals (with your consent)
Process payments and manage billing
Meet our obligations under AHPRA, Medicare, and NDIS where applicable
Improve our services and practices

We do not use your personal or health information for marketing purposes without your explicit consent.

5. Disclosure of Your Information

We may disclose your information to:

Referring practitioners — your GP or specialist, with your consent, for continuity of care
Other treating professionals — where clinically necessary and consented to
Courts and tribunals — where legally required or where you have engaged us for forensic assessment purposes
Medicare and NDIS — for billing and funding purposes
AHPRA — in the event of a professional regulatory matter
Emergency services — if we have a serious concern about your safety or the safety of another person

We will not sell, rent, or trade your personal information to any third party.

We do not disclose your information overseas.

6. Storage and Security

Your information is stored securely in password-protected electronic systems. We take reasonable steps to protect your information from misuse, loss, and unauthorised access, modification, or disclosure.

Clinical records are retained for a minimum of 7 years from the date of last service (or until a child client turns 25, whichever is later), in accordance with professional and legal requirements.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections if your information is inaccurate or out of date
Withdraw consent for specific uses of your information (subject to legal and professional obligations)
Make a complaint if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at enquiries@threebeespsychology.com.au.

8. Complaints

If you have a concern about how we have handled your information, please contact us in the first instance. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or with the Health Complaints Commissioner Victoria at www.hcc.vic.gov.au.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.